Customer Reviews

At iTech Repair Ltd. We take pride on what people really say about the level of repair services offered and the quality of spare parts supplied, we act upon constructive criticism, and thrive on kind words. Customer service is our highest priority. We will do everything within our power to enable our customers to receive the lowest prices, highest quality parts and repairs and impartial free expert advice.

The best way for you to appreciate our high levels of customer service is to use us for a repair or supply of parts. Many of our customers contact us, their comments and feedback are below, please feel free to browse through the following pages.


John Angus 12/07/2009

I acquired an iPAQ from my son but needed a power supply so found the right picture (good idea) to locate my model and power pack. Arrived very quickly but I had not realised that it needed another part (a dongle) Nathan promptly answered with this info and again I recieved (free) a dongle. Brilliant customer service. Cheers iTech Repair and Nathan in particular.

Steve Harrington 11/07/2009

Superb guy to deal with. I am on my 3rd repair (different iPAQs) with Nathan and I cannot fault his professionalism. The repairs are sent back to you promptly and he keeps you informed every step of the way. I highly recommend the service you receive from this guy. Do yourself a favour if you have a faulty iPAQ then don't hesitate contact Nathan today and you too will see what fantastic service you get.

Paul Kirkpatrick 08/07/2009

Very prompt service provided by helpful staff, excellent. I had my replacement iPhone battery in my hands less than 24 hours after ringing, thanks very much.

Dan Robinson 07/07/2009

Sent my iPAQ 3630 in for the refurbishment service due to various problems. Got it back in perfect working order, it’s like new!! Will definitely use this service again should anything else go wrong and would recommend to anyone who needs work doing on their PDA. Got it back in good time and didn’t cost the earth like other companies were offering, especially for an older model like mine.

Kate Hellin 07/07/2009

Really great service. All email correspondence was carried out speedily and the follow through with the repair was spot on and again, communicated well through email. A great outfit.

Lee Zwager 29/06/2009

My iPhone had an unfortunate disagreement with gravity. As I didn't fancy paying the O2 £10 pcm insurance, they were suggesting I buy a brand new one as "repairs are very expensive" and it looked like they were until I stumbled across this site. Excellent prices and perfect repair job. Thanks very much!

Phillip Goddard 24/06/2009

Very fast and efficient service to repair my HP2210. I will definitely use this company again if I ever have problems in the future. Thanks very much

Jan Gronow 23/06/2009

A really friendly, helpful and efficient service. The quotation, repair and return of my iPAQ was completed in just a few days. It is a pleasure to recommend iPAQ Spares & Repairs

Dave Lawrence 14/06/2009

Brilliant service, highly recommend to anyone having problems with their iPAQ, good communications and speedy delivery and repair...cheers Nathan!

Brandon Breen 10/06/2009

Although the service was a bit slow due to staff holidays, the diagnostic was correct and Nathan even gave me discount because I needed the unit back before a family funeral. He was generous, sympathetic and the unit came back repaired and on time. A credit to Nathan for his honesty and his helpfulness. Will use again and recommend. Thank you for your help and generosity!

Pauline Wright 10/06/2009

What fantastic service we received from iTech repair. Would have no problem recommending them to anyone. We will be using them again. First rate service.

Dave Archer 27/05/2009

Having dropped my iPhone and smashing the screen I contacted Apple for advice. After a lengthy wait to talk to someone, notification of a £140 repair bill and offer of a 5-day wait for an 'appointment' I turned to iPAQ Repair & Parts'...and I'm very glad I did. Your company turned my order around in an impressive 4 days and charged 50% less than Apple...my iPhone is now as good as new. Awesome service thanks. I've now started recommending you to everyone I know!

John Watson 24/05/2009

Hi. Just a quick thank you for your replacement of my ipaq screen - well done, works fine, even seems to use memory more efficiently. Wonder if this is because taking it apart involves a hard reset when the battery is disconnected. Anyway , it works perfectly. I won't hesitate to ask for your services again, and will pass on to my friends how good you have been. Thanks again.

Stuart Tunstall 15/05/2009

What can I say? no more than a first class excellent service. Having purchased the IPAQ 2nd hand, I found out upon delivery there was a fault when running on battery power, only to be told by the seller "it happened in transit" Nathan has now confirmed that the unit was faulty before I purchased it! Having now let Nathan repair the unit at a remarkable price, I intended to pursue the seller further. All I can say is I am 100% happy with IPAQ repair, will use the service again, and recommend anyone to use them. Thank you Nathan!!!!!! If your IPAQ id faulty, do not give it up as a bad job, let Nathan look at it.

Dane Maslen 14/05/2009

Excellent service. I was having trouble with a replacement battery door cover and could not understand why, but came to suspect that there was something wrong with my iPAQ rather than the door cover. When I explained what was happening, the problem was immediately (and correctly) identified as the old battery swelling and preventing the door from closing properly.

Michel Meijer 13/05/2009

Nathan. I can't tell you how helpful you have been! A small note to any of who wants to buy spare parts for your Ipaq: "This is THE site to buy it from". To be honest this was my first online purchase and to make things worse it was overseas. But....... I hope all my online purchases will be handled like this one! I received quick personal replies to all my emails, I was able to track the package all the way, didn't get surprise bills at delivery, and last but not least it was perfectly on time! This is one perfectly handled purchase. I wrote this comment because I noticed that so far no Dutch comments where posted. A small Dutch note: Perfecte site met een perfect persoonlijke benadering. Absloluut een aanrader! Nathan, good luck and thanks!!

Roger Burton 05/05/2009

Excellent service and a 1st class screen repair to my iPad. Very polite and professional people to deal with. Will definitely recommend and use again when required. Keep up the good work.

Bob Cook 04/05/2009

Received today in full working order- I'm impressed at the extremely reasonable price (little more than the shipping costs) for main switch replacement and the turn around over the Christmas/new year period from time dispatched (23rd Dec) to time returned (6th Jan) is quite incredible. I cannot recommend you highly enough but I'll try to ensure neither me nor granddaughter drops it for a while as twice in two months is too often.

Rene Stuart 03/05/2009

I had a charging fault with my Acer n35 PDA. After sending it off for repair, it was returned to me the morning of the 6th day fully functional. I find this quite exceptional service. My e-mail point of contact throughout was Paul Butler and he kept me fully appraised about my PDA repair. I will recommend iPaqrepair to friends and fully recommend it to those out there needing a repair. Exceptional service!

Alison Brookes 02/05/2009

Your staff are just wonderful especially Nathan, my iPhone had a couple of problems, and I contacted you for advice on which parts I needed, within 24 hours you had responded, not only telling me which part I needed, but a link to it too. And the 2 items were delivered within 48 hours. I would definitely come here for more spares. Many thanks Alison

Lance Forrest 24/04/2009

I am delighted with the service of this company. My iPAQ died and Nathan brought it back to life, inexpensively and promptly. It is now working as good as new, and I am happy to endorse this trustworthy fair and reliable service, have no hesitation this is the best iPAQ repair service in the whole UK. Cowboys run others, this is one you can trust!! Thanks Nathan.

Andy Brassington 23/04/2009

I sent in an IPAQ 3630 that had failed when updating the ROM for pocket pc 2002, got the device back, superbly packaged, great comms throughout, Nathan answered all my questions. I'll be putting some business this guy’s way! Superb stuff!

Duncan Adams 11/04/2009

Thanks guys, iPhone part is already here and I have installed it into my phone now. I got a working phone again! Many thanks for the exceptionally quick service. Very efficient! Thanks.

Ruth Parry 09/04/2009

Website was very easy to navigate Instructions for packaging and sending off the iPAQ were very clear Service was excellent in terms of efficiency and effectiveness - iPAQ was returned to me within 2 or 3 days completely repaired. I'd definitely recommend this service to others. Thanks.

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