Frequently Asked QuestionsBelow are some of the questions we have commonly received concerning our parts and repair services. For more information on either spare parts or repair services please do not hesitate to call us on 0845 474 4728 or use the Contact Us page on the website.
Q. Why choose iTech Repair?We are experts, not enthusiasts. As such we are dedicated to quality and use our exceptional knowledge and experience in all of our repairs. Our combined skills enable us to repair a wide range of devices including all iPhones, iPads and iPods as well as Samsung phones and tablets. In fact, we are confident with our repair techniques we offer many benefits to you.
- 12 Month Warranty On All Repairs.
- Return Special Delivery Included On All Repairs.
- Over 150,000 Repairs Completed.
- Fast Repair Service.
- Established For Over 14 Years.
- VAT Registered Company.
Our friendly staff are always happy to help with any inquiries and we know how important your devices are to you so we keep all of our customers up to date with how the repair is going. So if you would like an expert repair with a factory finish, a 12 month warranty and excellent service let us be your first choice.
Q. How do I place an order for repairs or spare parts?First you need to open an account with iTech Repair Ltd, just choose 'Register' from the top menu bar, complete the sign up process by entering a valid email address, your address details and a password. Then select the spare parts or repair services you require for your unit by clicking the 'Add to Cart' button on the specific product page. Then complete the checkout process choosing your payment method.
Q. How long does it take to repair my device?
Our aim is for repair services to be completed within a Fast 2 - 4 Working Day time frame excluding weekends or bank holidays. Fault finding and diagnostic services may involve a larger time frame. If you are in the UK your unit will be sent back out via fully insured Royal Mail tracked delivery, and will usually be with you before 1pm on the following working day. Outside the UK return destinations will be shipped via FedEx or DHL and will take depending on the shipping method and location between five and seven days.
Q. How do I get my device to you?
Shipping the device to us is your responsibility. You should use an insured carrier, in the UK we recommend the Royal Mail Special Delivery service, this will cost very little and the package will be insured for a minimum of £500.00 if lost or damaged. Please ensure you use a cardboard box and wrap the unit in bubble wrap this will ensure the unit arrives in the same condition you sent it in.
Q. Which methods of payment do you accept?We accept all major credit and debit cards excluding American Express. We also accept PayPal so all your purchases are covered under the PayPal Protection Policy. Payments can also be made by postal order, cash, cheque, Nochex and BACS (direct bank transfer) and bitcoin. Please make cheques payable to 'iTech Repair Ltd'. You can pay either online or over the telephone on 0845 474 4728. Please see our Payment Methods page for more details.
Q. What is included in the price of repair?All our repair prices include parts, fitting, free return shipping, VAT and 12 months warranty.
Q. I am VAT registered in the EU, can I order without VAT applied?Yes you can, please register an account on the store and get in touch via the Contact Us page so we can validate your VAT details and flag your account as VAT exempt. All your purchases will be VAT exempt and classified as a VAT registered EU business with us. iTech Repair Ltd is based in the UK and subsequently charges VAT (currently 20%) on all orders shipped to the UK and VAT registered EU countries. Orders shipped outside the EU are not subjected to VAT and are therefore VAT exempt.
Q. Where do I send my unit?
Shipping address details are sent to you via email when you complete your repair order. Our repair service centre address is:
|iTech Repair Ltd.
Unit 33, King Street Buildings
Q. I am unable to find a specific part on your website do you sell it?
All our current spare part inventory is listed on the web site but please feel free to make contact with your request.
Q. If my device cannot be repaired or I do not want a repair, will there be any charge?
There will be no charge. We offer a free diagnostic service at no cost you. If the device cannot be repaired or you no longer wish to go ahead with the repair just contact us via phone and we can return the device to you, return shipping will be charged alternately you can pick it up from our service centre. If you do not wish to go ahead with the repair, you must do so before the repair has been started or you will be charged for the repair so please get in contact as soon as possible.
Q. Can I drop my device into your service centre for repairs?
Yes, if it is convenient for you, please feel free to drop your device into at our repair service centre and you can collect once ready, or opt for our Fast Track Service, a same day repair service offered on selected repairs, however an additional charge applies. Free diagnostics and fault finding services are not available for our Fast Track Service. Our repair service centre reception opening hours are Monday to Friday 9.00am till 5.00pm. Please see our Find Us page for full address details.
You do not need to send these into us as they are not required, please just send the phone or tablet, unless you wish us to specifically test your chargers functionality.
Q. Should I send my SIM card and charger with my phone or tablet?
You do not need to pay for return delivery; it is included in the repair price. We do not have hidden costs. We send all devices back via fully insured methods for devices shipped inside the UK a Royal Mail tracked delivery service is used, for outside the UK the Royal Mail International Signed For services are used.
Q. How much is return delivery after repair?
Q. How long are website orders held before being processed?
All orders are checked using 3rd party information sources to minimise fraud. If there is a chance the purchase may be fraudulent, the payment will be held for 24 hours, iTech Repair Ltd may then ask for further proof of identity please check your email up to 48 hours after order placement in case this happens.
Q. How long is the repair warranty?
We supply a Professional 12 Months Warranty for all of our repairs, offering you piece of mind in the unlikely event that something goes wrong, please click to view details on Our Warranty page.
This depends on the repair. In the majority of repairs your data is safe and untouched e.g. screen replacement, battery repair. However we can not guarantee we can keep your data fully intact in order to get your device up and running again so please backup your data before sending your device.
Q. Will I lose any data on my device as a result of the repair?
Yes! We currently ship to over 43 countries on a regular basis. When you create an account on the website store it adjusts the shipping charges based upon your chosen delivery location.
Q. Will you ship spare parts internationally?
America, Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Barbados, Belarus, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, East Timor, Ecuador, Egypt, El Salvador, Estonia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Polynesia, Gambia, Georgia, Germany, Gibraltar, Greece, Greenland, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea Republic of, Kuwait, Kyrgyzstan, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Marshall Islands, Martinique, Mexico, Micronesia, Moldova Republic of, Monaco, Mongolia, Morocco, Nauru, Netherlands, New Caledonia, New Zealand, Nigeria, Norfolk Island, Northern Mariana Islands, Norway, Pakistan, Panama, Papua New Guinea, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Romania, Russia, Russian Federation, San Marino, Saudi Arabia, Serbia & Montenegro, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tonga, Turkey, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States of America, Uruguay, US Minor Outlying Islands, USA, Uzbekistan, Vanuatu, Vatican City, Venezuela, Virgin Islands British, Zambia.
Q. What countries do you ship spare parts to?