Customer Reviews

At iTech Repair Ltd. We take pride on what people really say about the level of repair services offered and the quality of spare parts supplied, we act upon constructive criticism, and thrive on kind words. Customer service is our highest priority. We will do everything within our power to enable our customers to receive the lowest prices, highest quality parts and repairs and impartial free expert advice.

The best way for you to appreciate our high levels of customer service is to use us for a repair or supply of parts. Many of our customers contact us, their comments and feedback are below, please feel free to browse through the following pages.


Gerry Schofield 11/07/2016

Our iPad was operating slowly wondered whether it was a battery problem. They did diagnostic tests battery was OK and thought it was possibly a processor or software problem, telephoned and discussed their diagnosis. It is over 3 years old so we decided to leave it as it is f.t.b. Excellent communication from them, and they refused to accept any payment for their diagnostic time. Highly recommend their friendly efficient service.

Mary Craven 03/03/2016

Great service, really speedy and fixed a broken lightning port for a third of the price it would have cost via Apple. Also one of the few places to offer the repair on an iPad Air 2. If you look at the videos page you can see how complicated the repair is! We even had a courtesy call to check if we wanted to proceed as our iPad was bent (whoops) increasing the risk of breaking the delicate glass screen. We agreed to try anyway and the engineer was able to complete the repair and unbent the case free of charge. Really impressed!

Matt Brighton 29/02/2016

The young lad has done a great job with my iPod Touch. Apple were looking to charge upwards of £80 to sort out the problem, but here, only £24! Like some people I was hesitant about sending my device off to a practically unknown company, but honestly, it has exceeded expectations. Although in some situations it may take up to or over a week get get the issue sorted, but well worth it!

Dale Deacon 14/01/2016

Great service fixed my daughters iPad great customer service and kept me informed.

David Sutton BSc (Hons) 16/09/2015

Please accept my thanks and praise for an excellent job. With only 5 days before I was due to travel to Asia for a 2 week training camp, Nathan and iPAQ Repairs surpassed themselves by replacing a SD/CF slot and side grips. The communication was faultless throughout and means that I know have my iPAQ to keep me sane on the 14 hour plane journey and be able to complete my work effectively whilst I am there.

Tony Hill 11/09/2015

Absolutely fantastic. Great service. So quick and really helpfull, a third of the price that HP wanted! Thank you so very much. Great company.

Max Wilkinson 11/09/2015

Samsung Galaxy 10.1 Tab, had an on off button repair. Excellent service and fast turnaround.

Terence Fisher 07/09/2015

I have used iPAQ Repairs and Parts now for over 3 years..always they have provided an excellent service in all they have done ..always good communicating..always fixed all problems as ordered..thank you again for a job well done on my iPhone.

P Lowes 05/09/2015

The level of service and communication is second to none. I have used the services twice and even though I am half way round the world, I find IPAQ Repairs cheaper and quicker than local dealers. I cannot thank you enough. (Australia)

Bill Bertham 04/09/2015

It is rare to find a company that offers value for money with a reliable service. Nathan is a rarity as he fits both criteria. He is quick and cost effective. His cost for my repair was less than half the price of HP quote. I have no hesitation in recommending him.

Angus Shelton 03/09/2015

Cradle and Battery for iPAQ 114 ordered on 16th dispatched on 17th received on 18th - well packed - very efficient and satisfactory service and handling.

Graham Purse 31/08/2015

I just want to say thanks very much for the help I got from you guys. I had a long standing problem with my iPAQ which was several years old. I found you you by a Google search and sent an email setting out the issue. Nathan replied very promptly, in a friendly and helpful fashion and suggested a simple course of action (replace the battery door). This worked - that was great - and it was a lot cheaper than HP who wanted me to pay £170 plus Vat to get it collected and looked at. So, all in all it was terrific service, I'll keep you in mind and recommend you to others. Say thanks to Nathan.

Ben Light 29/08/2015

A great service with all of the parts and accessories that most people really need but simply can't get hold of. These guys will save you a ton of money because they offer great products at great prices and remove the need to replace damaged devices. Many thanks, you definitely get my recommendation!

Maurizio Morini 25/08/2015

I would like thank for seriousness, courtesy and velocity Nathan and all the iPAQ Repair & Parts staff. I'll recommend you to all my friends that have Ipaqs... Thanks!

Richard Yates 25/08/2015

I would just like to say thank you for the iPad repair you have carried out. An excellent job and service.

Paul Riches 23/08/2015

Nathan Thank you for your prompt & professional service, much appreciated. Especially the benefit of the restoring my crashed iPAQ ROM. P.S. I don’t know if you are aware iPAQ wanted £165.00 for the same service?? I would highly recommend you to any of my business associates or friends. Thanks again.

Tony Hannigan 19/08/2015

Along with most people, I was fairly anxious about sending my prized IPAQ through the post to an internet based repair service. I couldn't have been more satisfied at the way Nathan kept me up to date by answering my queries and letting me know the moment repairs were complete. I received my IPAQ back just 8 days after sending it to him. An excellent, value for money service. I cannot recommend Nathan's service enough. Many Thanks.

Corrine Rudkin 18/08/2015

I have to say how pleased we were with the service we got, and the finished repaired iPod was as new. I would fully recommend this company for any repairs to iPods.

Sue Williams 17/08/2015

Many thanks to the iPAQ repair team - they have been so helpful in sorting the problem and getting it fixed promptly. Well done keep up the good service.

Ish Myon 17/08/2015

I had the unfortunate incident of my PPC falling over during a ROM upgrade. I found the website http://www.ipaqrepair.co.uk and was very happy and hopeful with the speedy response to the queries that I had. I was also pleased to learn it was only down the road, i.e. that it's not on the other side of the world. I received an excellent service for my iPAQ to be repaired and was very pleased and delighted that I was once again a proud owner of a working iPAQ.My advice to everyone with iPAQ problems or even general queries. Keep up the good work!

Richard Gibbens 10/08/2015

I've just received the replacement charger and synch lead for my ipaq rx1950. Thank you. I would like to say how much I appreciate the fact that you support superseded models, the clarity of your web site, and the promptness with which I've been able to replace the lost components of my PDA system. Without your excellent service I might have been faced with needless and expensive replacement of the ENTIRE kit. Now I'm back up and running with the original device, at manageable cost. It's surprising how few companies seem to support IT products that are as little as two years old. I hope you prosper in offering the environmentally sustainable option of extending the lifespan of IT hardware.

Leila Eastman 26/07/2015

Thanks for saving me time & money. HP quoted my £171 + VAT to replace the battery in my iPAQ 1710, new battery & screwdriver cost about £30.00 (with p & p), battery was really easy to replace, so no need to send my iPAQ away, thanks for saving me a fortune.

Neil Shepard 23/07/2015

Dropped my iPhone and damaged the chrome bezel, gutted. Apple told me that they could not repair this for me? Sent off to iPAQ and received back fully repaired within 5 days. Excellent service, quality repair, have a lot of friends who own iPhones and I will certainly recommend iPAQ to them if they have the need.

Nairn Dryburgh 20/07/2015

Delivered on time with no problems, very very helpful one to one support. Will use again and again. Pleasure doing business with IPAQ repairs. Quality service.

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