Customer Reviews

At iTech Repair Ltd. We take pride on what people really say about the level of repair services offered and the quality of spare parts supplied, we act upon constructive criticism, and thrive on kind words. Customer service is our highest priority. We will do everything within our power to enable our customers to receive the lowest prices, highest quality parts and repairs and impartial free expert advice.

The best way for you to appreciate our high levels of customer service is to use us for a repair or supply of parts. Many of our customers contact us, their comments and feedback are below, please feel free to browse through the following pages.


Chris Pearce 18/03/2011

What can I say - what a terrific service. The iPAQ is as good as new; the new replacement iPAQ battery had some charge in it and I was up and running in no time. The return packing was excellent and everything was just as agreed. What a refreshing change to find someone giving a good, honest service.

Robert Howard MBE 15/03/2011

What a refreshing change it is to deal with a company with excellent communications, attention to detail and a very efficient caring service.

Fredrik Nilsson 04/03/2011

Splendid service and it was real fast too. I can't help thinking that the shipping from Sweden was the part of it that took the longest time. Once it got to the UK it was no more than a touch and go and it was back in my hands almost instantly!!

Bob Cinnamon 04/03/2011

Excellent and speedy repair when I cracked my iPAQ screen thanks for a great service.

Andy Thurstan 03/03/2011

My iPAQ died over Easter and despite the bank holidays it was back and working within a week. So good I've subsequently ordered accessories from this site. Really excellent service and customer support - "does what it says on the tin"! Thanks very much Nathan.

David Smyth 02/03/2011

I was delighted to discover this site. The comments alongside each of the components were particularly useful, allowing me to purchase only the parts I required without having to take my iPAQ apart first.

Ian Buchanan 26/02/2011

Great support in deciding whether to have the repair done or not and then good communications about progress. Repair carried out to the timescale as advised and how do they manage to change an iPad battery without any sign of the case having been opened, I looked hard! I help a number of people with their iPads, or similar devices, and already a friend is using this service on my recommendation to have his iPad battery replaced. Great service at a very good price.

Marco Lamonaca 23/02/2011

Hi, I guess it's been the first time ever on the net, that I've received that kind of support, even though the requested piece of hardware wasn't even in the usual replacement part list. Great, awesome - many thanks from Germany. Next time I need a replacement part for my iPAQ, this will be my first and, if possible, only place to go. Thx'n'Greetz..

Dr. John Bagshaw 21/02/2011

I was very impressed by the speed and courteousness of the service you offered in repairing the screen of my iPAQ 3970. I sent the package to you on a Saturday afternoon (earlier this summer) by Post Office Special Delivery Service. It was returned to me with the screen in pristine condition first post Wednesday morning. I have no reservations in saying this. Also, I found you very helpful and open in your discussions with me before I sent the iPAQ to you. The iPAQ is still functioning well. I won't drop it again, I hope.

Mick Padgett 19/02/2011

Top job my IPAQ is like new again. Thank you.

Tom Chatting 13/02/2011

Only one week after my old XDA seemed long dead I received my XDA back from Nathan fixed fully kitted out; thank you so much Nathan you did everything you said you would do and more and to this day I am still discovering the new features of my XDA that you have installed for such a low price. Thanks Nathan!

Philip Hennessy 13/02/2011

My experience with Nathan has been an eye-opener. At last, I have come to realise that there is at least one person out there giving a service in the truest sense of the word. I sent my iPAQ off on the Thursday afternoon, and it was back with me 9 days later and (shock/horror) it worked as well - brilliant, just brilliant. You organisation is a credit to you, and one which other companies should set their own standards by, all of which fall far short of yours. You have my unending support, and I am so pleased that it was just a casual search through Google that brought you to my attention. Someone was smiling down on me that day!

Tony Humphreys 12/02/2011

Old but treasured iPod Touch with cracked screen and dodgy earphone socket returned to health - almost by return of post. Terrific service. Highly recommended.

Daniel Matos 03/02/2011

Excellent Service! I do lots of transactions over the internet (eBay, business suppliers, etc.) and I just wish everyone worked half as good as Nathan. Thank you!

Marcus Read 01/02/2011

Sent my iPhone (unlocked) to be upgraded to the latest firmware as I was experiencing constant crashes. The upgrade was done quickly and solved all my problems. The after service help was great. I had a few problems with the iphone excepting my Spanish sim card but a few mails and the problem solved. Great to know that you can get a prompt and human/personal response. Thanks for all your help.

Mick McQuade 31/01/2011

I find Paul and Nathan easy to deal with, they are knowledgeable, skilled and display excellent customer focus. They are more than flexible in their approach to address customer needs. I wish them and iPAQ Repair & Parts every success in the future. I almost wish my iPAQ would break down more often!

Philip Hunter 28/01/2011

Great Service - responsive staff answering all questions promptly and very quick turn around for the repair. Amazingly cheap compared to what I was quoted by HP as well. I can't recommend IPAQ Repair & Parts enough. I was really impressed by them.

Martin Longhall 22/01/2011

Just a quick note to say thanks very much for such fast & efficient service. Repair posted on a Tuesday, returned to me all fixed on the following Tuesday I'm well impressed Thanks again!!

Andy Mansell 22/01/2011

Thank You so much Nathan really professional job you were a real life saver I will defiantly be recommending you to all who will listen!!

Davie Bell 22/01/2011

Was told by HP too expensive to repair my iPAQ screen so found Nathan what a star brilliant service advice and general brilliance.

Yo Tomita 20/01/2011

I am very pleased to have asked Nathan to fix my iPAQ. He was quick and I saved 63 pounds! I will recommend him without hesitation.

Richard Hannah 16/01/2011

Having received a dispatch email from you, I was worried that you had sent me the screen for my iPAQ HX4700, instead of keeping hold of it to repair the unit that I was sending in. It turns out you had received my unit, effected the repair and had sent it back - in less than a day!! Well done. It works a treat. Many thanks for such a speedy service.

Darryl Seager 15/01/2011

Service and advice is excellent and the delivery service second to none. I wanted another protective case for my iPAQ H3970 to allow me to fix it permanently to my car for Sat Nav purposes. I was actually e-mailed back with an offer of a refurbished model at a cheaper price! I subsequently ordered that and when it arrived it looked absolutely perfect.

Trevor White 11/01/2011

I would just like to say thank you for the level of service your site offered. I found your site on the web, mailed my details to you. I was immediately mailed back the full repair cost. I sent my IPAQ on the Friday for a new control board. My iPAQ was returned just 2 days later all fixed. I had phoned Compaq directly for a quote. To date they have not come back to me. Once again thank you for such a good service, we have over 60 iPAQs at my work and I have sent your link as a mail to all users.

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