Customer Reviews

At iTech Repair Ltd. We take pride on what people really say about the level of repair services offered and the quality of spare parts supplied, we act upon constructive criticism, and thrive on kind words. Customer service is our highest priority. We will do everything within our power to enable our customers to receive the lowest prices, highest quality parts and repairs and impartial free expert advice.

The best way for you to appreciate our high levels of customer service is to use us for a repair or supply of parts. Many of our customers contact us, their comments and feedback are below, please feel free to browse through the following pages.


Gina Bailey 18/02/2012

Nathan must be the nicest (please read that as "the best") guy I have ever had to deal with online. He gave me freebies when I should have been paying him extra, and then he trusted me to make a postal payment and dispatched my beloved 2210 before he even received the envelope! It is so positive to find a real and genuine person full stop these days, let alone online. Excellent, excellent man. Tell everyone you know with an iPAQ to bookmark this site - we will all need it at some point. Do not have any concerns over using his services, let us, the customers, be testimony to his honesty and knowledge. Thank you Nathan, you rocked my world ;)

Iain Elrick 16/02/2012

Service was excellent so far, answering email at 10-11 at night was beyond the call duty, am looking forward to receiving the parts when in stock Email to say parts was delayed was very good and much better than other supplier I have dealt with that left you waiting for weeks.

John Metcalf 15/02/2012

You know that worry you have when you send off your precious PDA to a new outfit you have never heard of you that you found on the internet. You pays your money, carefully wrap your item and send it off thinking will I ever see this again. Well, no worries with these people. Plenty of email updates, status reports speedy repair and return. Well done all at iPAQ Repair & Parts. If you keep this up you will succeeded in business.

Robert Chu 04/02/2012

This guy is fantastic! great e-mail communication and high speed shipping.. I ordered a stylus lock and received it a couple of days later, in New York! the lock works great too! I have recommended ipaqrepair to all my friends who own an ipaq. I'd love to do business with ipaqrepair again!!

Jon Paterson 02/02/2012

Excellent service all the way through, a true breath of fresh air in regards to customer service! Nathan offers very competitive pricing on new iPAQ models don't forget to ask.

Steve Hunter 30/01/2012

Been having problems with the speaker on my PDA and received quick feedback from Nathan on what the issue may be. Also ordered a GPS mount & car charger from the web site, which are excellent quality. Highly recommend the service I've received.

Ian Ashton 23/01/2012

First Time order. Did not spend much. Extremely impressed with very efficient speedy service. Very rare these days. Excellent first class service. Would order again and recommend to anyone.

Matt Judge 16/01/2012

I needed a new backup battery for my iPAQ 1940 (Moral: don't leave it lying around for 8 months without the main battery in!). Nathan was extremely helpful in helping me change it myself - as much confidence as technical know-how. The spare part arrived quickly and had me running within half an hour. An excellent and professional service, and great value too - highly recommended.

Hayley Green 14/01/2012

Fantastic service, very pleased with my iPhone 4 - would recommend to anyone!

Sheila Harrison 11/01/2012

If you have any concerns about sending in your IPAQ, don't . I am so impressed with the service, speed of repair, and return of IPAQ I would not hesitate to use again or recommend this company. Thank you.

Mike Castro 07/01/2012

The iPAQ team are to be commended. I inquired by email about a repair to my HP2200 PDA and they replied almost immediately with the sort of response that suggested, these guys know what they are doing. I sent off my PDA for repair the Friday before Christmas and got it back on the 11th Jan. Not only great speed but a great price, £38.00. There are very few places you can get great service and good value. Their are my No.1 for PDA repairs.

Paul Maxwell 04/01/2012

I contacted a few companies I had found on the internet to ask about repairing my iPod touch (new battery and jack socket). iTech Repair & Parts were the only company to send me a helpful personal reply. The website made it easy to order and pay for the service online and the instructions to send the iPod for repair were clear and straightforward. Turnaround was within 24 hours and it was returned via special delivery, working perfectly, the following morning. Communication was excellent throughout. I really could not have asked for anything more and I would have absolutely no hesitation in recommending this company to anyone needing a repair.

Eric Walker 02/01/2012

I replaced my faulty iPhone screen, Delivery was prompt, had a small problem (my fault), but received a fast reply that was spot on, now it's as good as new!! Although would not recommend using plastic tools for removing the back panel, they are not up to the methods recommended by others on the internet when you dismantle the iPhone.

Justin Blair 30/12/2011

Excellent service. Charge circuit repair saved me from buying a new iPAQ/Sat Nav system. Thanks Nathan.

Manuel Dias 30/12/2011

Excellent site for all of us. I work always with my PDA iPAQ. We need information, technical support, all kind of parts... salutes from Portugal

John Cutler 24/12/2011

Fantastic service - the speed with which the repair was carried out and the speed of the return delivery were outstanding.

Alan Harradence 24/12/2011

Thanks for the repair of my iPAQ 3970 I am still reeling from the speed of repair and return great site and very helpful.

Lorraine Ford 23/12/2011

I bought new chrome effect side grips for my 2210 (which look great & are much better than the original!) & new IR cover. The products arrived promptly & well packaged. I had difficulty fitting the IR cover, & e-mailed Nathan twice, who advised me about the tools I needed & what to do. Each time his reply was prompt & extremely helpful. I will definitely use this company again, & will tell all my iPAQ using friends & colleagues about it too!! Many thanks Lorraine

Richard Baker 20/12/2011

Was totally depressed whilst dealing with HP - thankfully iPAQ Repairs & Parts was there to help. Thanks for the prompt and cost effective service - iPAQ now back working 100%.

Arthur Lunn 15/12/2011

Very good service, repair perfect, well packed and very quick turnaround. My iPAQ even syncs now with Windows Vista. Will use again - Excellent!

Kelvin Myles 11/12/2011

iPAQ was sent for repair for cracked screen had iPAQ back excellent repair. Emails and correspondence answered in a speedy response haven’t seen anything like this before. A Credit to the industry...

Geoff Ormrod 11/12/2011

Great and helpful service with a pragmatic answer to a problem that was cheaper than I expected. I will certainly come back.

Konstadinos Syllas 01/12/2011

I wish to make my compliments to Mr. Nathan Dickman for the best co-operation and the best service I have ever had. My device is fully functional and useful. I also wish to thank Mr. Dickman for the very polite an quick replies to all my questions about the whole project. I'll be talking to all my friends in Greece about you.

Barbara Guard 28/11/2011

I was delighted with my IPAQ repair, you did it quickly, efficiently and at a fraction of the cost of the original quote I got. Thanks for doing such a good job and getting my "lifeline" back to me so fast. PS. I also bought a few spares, stilos etc. and they arrived very quickly too.

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