Customer Reviews

At iTech Repair Ltd. We take pride on what people really say about the level of repair services offered and the quality of spare parts supplied, we act upon constructive criticism, and thrive on kind words. Customer service is our highest priority. We will do everything within our power to enable our customers to receive the lowest prices, highest quality parts and repairs and impartial free expert advice.

The best way for you to appreciate our high levels of customer service is to use us for a repair or supply of parts. Many of our customers contact us, their comments and feedback are below, please feel free to browse through the following pages.


Gary Gordon 27/07/2012

Quality of advice, service and efficiency were way beyond my expectations. Initial order for accessories was received in North of Scotland in 24 hrs. Subsequent LCD failure required the 3870 to be dispatched to iPAQ Repairs. Turn around time again far exceeded my expectations as did prompt reply to email. I Would not hesitate to recommend this Company to anyone.

Scott Baily 26/07/2012

Fast and professional service, kept informed throughout transaction. Would definitely recommend to friends. Thanks Nathan

Steve Jewess 25/07/2012

How refreshing to find a web-based IT Support company who recognise the value of customer support and communication. AND still manage to offer excellent value for money. :-) After inadvertently interfacing my PSP screen with the floor (!), I sent it off for repair. The repair was quickly turned round, but the new screen had a really odd fault that, while not catastrophic, was a bit distracting. After a couple of e-conversations with Nathan and Jamie (who were both very helpful), the unit was sent back, repaired and back with me good as new within the week. No qualms, no questions, no extra cost. So thanks once again, from a VERY satisfied customer, and one who will have no hesitation in recommending your services to my friends.

Sanjeev Parikh 24/07/2012

I dropped my iPAQ 5550 and though there was no physical sign of damage, it stopped syncing with my desktop computer. I searched the web and found iPAQ Repair. After reading the customer reviews I decided to give it a go, I sent my iPAQ off for a free diagnostic check. Nathan emailed indicating a new sync connector board was needed costing just over £60.00 I eventually had this replaced and returned everything is working fine now. Thanks.

Mike Doon 18/07/2012

Very professional service and attention to detail; at first I was a little hesitant in sending my unit across the pond, but I am very happy I did. Thank you very much; I will be a continuing customer

Dr Simon Page 06/07/2012

I managed to completely freeze my HP 914c Business Messenger, so it would not even turn on, during a download from the HP website: iPAQ repairs have restored my iPAQ to full working condition, in fact it's working better than ever before!

Sarah Brewer 18/06/2012

I was a little worried about sending such an expensive item (itouch) in the post to be repaired. That fact that i had to pay upfront was a worry. But I did post it according to the companies recommendations, and contacted iPAQ about a day later. The communication back to me regarding the repair was fantastic, and the last email on Friday evening told me that the itouch would probably be posted on Monday. So what a great surprise on Saturday morning when we received the itouch back. Thank You

Deacon Jones 15/06/2012

What a brilliant site, I have tried before to find the right spares for my ipaq, and now I've found it.

Russell James 12/06/2012

It was such a fast turn around. I had missed my iPAQ while it was away, but now I have my iPAQ back fixed. A paper diary is no replacement once you are used to a iPAQ. It means at those quiet times when I'm not creating word/excel documents I can play a sly bubble breaker/solitaire.

Johan Chim 04/06/2012

Big and solid thanks for a quick and great service. My iPhone works great now!! You were cheaper and faster than our local services in Sweden. Highly recommended for any iPhone friend in need!! Johan, Stockholm, Sweden.

Mark Western 04/06/2012

Just want to let you know how pleased I am with the service I have received. Things were so easy and to to get the iPAQ back within a week was just great. Thanks.

Hardeep Marwa 02/06/2012

Just a quick note, thanks for sorting out my iPAQ, good service web site was to the point, got the product repaired in a few days. Excellent communication between yourselves and the customer i.e. we know what’s happening with the product every step of the way. Very happy with the service quick, fast and efficient service.

Rafael Day 02/06/2012

I am happy to have found such a place. I was not able to find a place in the US to fix my problem , but lucky I found Ipaq Repair. The service was was very excellent and the communication was impeccable. Again thanks for the super job. Well done. Cheers

Simon Wynn 01/06/2012

The fixed price I was quoted by Compaq / HP to repair a small problem on my iPAQ was not economic. It was only when I discovered iPAQ Repairs, with pricing that reflected the work that was necessary, was it worth having the damaged repaired.

Helen Lauder 28/05/2012

Brilliant! I couldn't be happier. The Navman F20 battery replacement repair was carried out quickly and professionally, and I had it returned to me in less than a week. Fantastic communication from the start to the end.

Peter Adams 20/05/2012

I would like too say how impressed I was with the speed of service I had with the repair of my iPAQ I will certainly pass on your details to others about your site.

Steven Stone 17/05/2012

I've just received the IPAQ and all working fine. Thanks very much - an excellent service - I will definitely recommend you to my colleagues for any future repairs... Cheers. Steven (I.T. Dept - ATV) (P.S. HP wanted to charge me £167 for the same repair!!!)

JR Rogers 15/05/2012

A high quality service and a great ability to face common inconveniences. My order was quickly and efficiently processed. Unfortunately the shipping got lost (third-partys fault). Then iPAQ Repair & Parts resent my order promptly and I received it after a few days. A wise recommendation!

Mr. P.Quddus 08/05/2012

I stumbled to the website on Google search and I am glad I did. I sent my HP iPAQ PDA for repairs. It was repaired and within a week I received it back. Excellent service, good communication and reasonable charges . I have great pleasure to recommend them to anyone.

Duncan Davies 07/05/2012

Excellent professional service, my 'dead' iPAQ lives again. Rapid replies to emails and a very quick turnaround on my repair. Thanks for saving me over £300!

Richard Morgan 29/04/2012

My iPAQ 5550 needed a new screen. The repair was carried out quickly and efficiently and return promptly. The whole process only took 4 days. Well done. Many thanks.

Guy Taylor 25/04/2012

Nathan has twice provided a superb service with my iPAQ, replacing both the main board and the switch board on separate occasions. In each case the turnaround was exceptionally quick and restored 'my right arm' to me almost before I noticed it was missing, lol. Thanks again for your outstanding service, I wish you well in the future though I hope that I shall not have to avail myself of your services again too soon.

Si Turner 19/04/2012

After crashing the ROM on my IPAQ sent it to Nathan. Excellent communication and service. Saved over £100 on the repair. Will definitely be using again if I get any more problems.

Sara Gibson 10/04/2012

Very rapid dispatch and good response to queries. I am very pleased with the quality of the aluminium case. I've only had the IPAQ a few days and it was immediately apparent that it would need a protective case. The HP one that came with it is useless because you can't use the IPAQ in the case, it is difficult to remove without hitting the voice recorder button and it's not very pretty. My new aluminium case looks great, is convenient to use and isn't bulky. I'm amazed that these things are not more widely available. Even HP don't offer anything this good. Thanks for finding/sourcing the product and for good value and great service.

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