Customer Reviews

At iTech Repair Ltd. We take pride on what people really say about the level of repair services offered and the quality of spare parts supplied, we act upon constructive criticism, and thrive on kind words. Customer service is our highest priority. We will do everything within our power to enable our customers to receive the lowest prices, highest quality parts and repairs and impartial free expert advice.

The best way for you to appreciate our high levels of customer service is to use us for a repair or supply of parts. Many of our customers contact us, their comments and feedback are below, please feel free to browse through the following pages.


Andrew Treherne 04/10/2013

Many thanks for the swift and courteous service when replacing the screen of my iPAQ hw6915. Turn round was exactly a week, including postage both ways and the diagnostic stage, regular email updates on progress were received and it didn't even need a hard reset (bonus!) so no information loss. Thanks Guys! Andrew Treherne, Sheffield

Ray Borrow 20/09/2013

Nathan I'm back for more, knowing you will provide an outstanding service. Keep up the good work. If only other sites instilled the same confidence as yours......

Rod Jackson 20/09/2013

Terrific company to deal with. Sent my iTouch to have the battery replaced on Monday, it was returned on the following Saturday. Six days including two days in the post. Tremendous; will tell everyone I know of iTech and their sensational service. Thank you.

Mark Glover 15/09/2013

I recently sent my iPhone 3GS for refurbishment. From my initial contact to the return of my iPhone, the service was excellent. My iPhone looks brand new. I would highly recommend these guys . All at a reasonable price too. Would definitely use again.

Carl Waterson 14/09/2013

Nathan, thanks very much for the excellent repair on my h6340. I will definitely recommend you to all my friends if they need any repairs. You're a life saver..... Carl

Nitesh B Thakrar 07/09/2013

This man knows what he is doing, he is quick to respond to emails, you know where you are and what is happening.....a true gent and would recommend to anyone with and iPAQ......if only others offered the same high level of service.....

Sebastian Enschede 07/09/2013

Bought a RW6815 complete replacement screen. Unfortunately I received it with a damaged corner. Nathan (iPAQ Repairs and Parts), without any hesitation, replaced the damaged one with new one after sending back the damaged one. Both orders were very quickly shipped and received!! Very good service, quick, fast email response and friendly!

Adrian Crawford 29/08/2013

I have to comment on a great Customer Service experience. Recently I had to contact iPAQ Repair regarding a car charger purchased from them that broke after a single use. I was asked to submit photo's of the broken item which I found a great time saving idea rather than the usual send it back & we'll inspect routine. After doing so, I was sent a replacement immediately as the break probably occurred during manufacture. As I say, a great response with a refreshingly innovative approach. Well done iPAQ Repair, thanks.

Jens Peter Grosen 22/08/2013

Just a quick note to thank you for great customer service and quick responses.

Edward Millership 18/08/2013

Excellent service - fast, efficient and the rubber side grips are of excellent quality! I would have no hesitation in using iPAQ Repair again and would certainly recommend them to others - Thanks.

J Wollington 17/08/2013

This site has never let me down. Had my iPAQ 3870 repaired when I thought it was irreparable, sourced a battery which I thought was unobtainable, gave me comprehensive advice over the phone to enable me to do a self help repair what else could you ever wish for to keep an ageing and invaluable PDA up and running. Par exultance.

John Rowland 10/08/2013

Thank you so much Nathan, if you are reading this because your wondering if you should send your iPAQ to him or not then do yourself a favour send it! repair at the right price, fast efficient service just an honest guy doing an honest days work.

Philip West 08/08/2013

I couldn't have hoped for a better experience than when I emailed a query to Nathan about my broken iPAQ 2210. His friendly advice was spot-on, and the part I needed arrived promptly and in perfect working order. Very happy - would order again in a flash.

Annalie Moreton 02/08/2013

Fantastic service from start to finish. Knowledgeable and courteous, could not have asked for better attention. Superb skills and pleasant to deal with - such a rare and welcome change! Would recommend to anyone, without hesitation. Thank you very much.

Liam Doole 31/07/2013

Second occasion I have used this excellent company. Their customer service and technical professionalism were quite outstanding on both occasions. They went far beyond what one might reasonably expect. I recommend them without hesitation ... truly exceptional in this day and age. Thank you

Ron Chalk 30/07/2013

Nathan, Thank you for your exceptional service. Posted iPAQ to you on the Thursday for repair, you received it next day lunch time. I received said iPAQ repaired the following Fri 9AM. I am very impressed with your efficiency whether it's you yourself on your own, or if your team is only you and a couple of others, or a multitude of them you give a damn good service. I shall be calling into a few local small computer repair shops (my nephew worked in one for a couple of years) in Waltham Cross Herts, to give them your website and address. iPAQ and spares working great, will be in touch again when I need spares or and (hopefully not) for any future repairs. Happy customers always come back, thank again one very happy customer.

Andrew Inglis 27/07/2013

My sons PSP was sent back within 48 hours fully repaired and the communications through the whole process were clear and precise, great service.

Daniel Strange 27/07/2013

Bought a PDair iPAQ metal case for my 1940 - Great service, product and price. Would recommend to anyone.

John Dunnington 25/07/2013

Many thanks for the very professional repair and the way you conduct your business, a pleasure to deal with highly recommended.

Gisele Flower 22/07/2013

Excellent speedy service and at a really reasonable price. I am delighted to have my iPAQ back and working perfectly, when I thought it was a goner!

Martyn Kelly 19/07/2013

I was more than happy with the prompt level of service that I received and wouldn't hesitate to recommend your site and service to any other iPAQ user's out there. Thank you very much and a pleasure doing business with you.

Pascal Kersten 04/07/2013

What can I say.... In about 1 week my iPAQ was repaired and sent back to me but did never reach me and came back to iPAQ Repair. The reason was because I made a mistake in my ZIP-code. Without any additional charge and friendly help they sent me my iPAQ again and 3 days later I received the unit. I'm very happy my broken display has been replaced now and everything is working perfectly! Very good service! I'm sure I will recommend this company to my friends.

Neil Fodor 02/07/2013

Long used iPAQ is now as good as new, for a fraction of the cost of a new model. Quickly and efficiently to boot. Hurrah!

Diane Tomlin 30/06/2013

To be perfectly honest I cannot fault the service as we had originally been quoted a huge amount to send the unit off to Compaq themselves. Although this would cover virtually any problem we were pretty confident that it was only a battery problem (which you yourselves confirmed) but there was no flexibility to send off for a quotation. I sent the unit off to you, you diagnosed the problem with speed, I paid a reasonable amount for the solution and received my unit back in a very reasonable amount of time. My e-mailed queries also received speedy and friendly response and I felt I was dealing with a person rather than with a call centre. No hesitation whatsoever in saying I would use you and also recommend you.

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