Under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you, the consumer, have the right to cancel your order within 14 days. The 14 days begin from the date you receive your order. To be entitled to cancel the order the item must be unused and in a re-saleable condition and must be returned at your expense. The cost of any loss of product / parts during transit is your responsibility. All monies entitled to be refunded will be credited once the item(s) has been received by iTech Repair Ltd - less the initial cost of shipping incurred by ourselves. Refunds are issued by credit card, debit card, Paypal or cheque or bank transfer as appropriate within 28 days from the date the item(s) are returned. Please enclose your order number, your address and the reason for returning the goods.
All devices and parts are well packed to help prevent any damage during transit. If accepting a package that has visible damage please ensure that this is recorded on the delivery note and signed for as 'damaged'. If you are unable to check the contents of the package upon delivery sign for it as unchecked. Should an spare part or unit arrive damaged please make complete the form on the Returns page.
With any parts returned you may be charged an additional fee to cover the cost of testing and return, if the parts are found to be fully working or if the parts are found to have been damaged during fitting / installation. Faulty parts must be returned within 7 days of purchase no exceptions or they will be rejected and returned.
Parts incorrectly supplied by iTech Repair Ltd can be returned and exchanged for the correct parts (stock levels permitting). Please enclose your order number, shipping address and the product ID number of the parts actually required. All parts must be returned in the same condition that they were supplied. If any parts are returned damaged they will be returned to you.
Incorrectly Supplied Parts
All warranties are void if the returned merchandise is found to be damaged, scratched, modified or altered in anyway. Refunds will be given at the discretion of the company management. Any non-defective item that has been used, installed or opened by the customer is subject to a restocking fee based on the items used resale value. The restocking fee for used, installed or opened non-defective items will normally be 10%.
Refund & Exchange Policy