Undelivered / Lost Items
If after 10 days (UK) from the date your order was dispatched excluding Saturday,
Sunday & Bank holidays the item(s) are still undelivered please follow these
steps:
1. Contact your local Royal Mail post office. In most cases an attempt will
have been made to deliver the item(s). If no one was present to sign for the
delivery they will have been returned to the post office / sorting depot where
they are stored and eventually returned to the sender.
2. If the item(s) are not at your local Royal Mail post office / sorting depot
please make contact
to inform me that the item(s) have not arrived. Please also include your order
number and the date that the good(s) were ordered.
Damaged Items
All iPAQ parts and units are well packed to help prevent any damage during
transit. If accepting a package that has visible damage please ensure that this
is recorded on the delivery note. If you are unable to check the contents of
the package upon delivery sign for it as unchecked. Should an iPAQ spare part
or unit arrive damaged please make contact here.
Faulty iPAQ Parts
With any iPAQ parts return you may be charged an additional fee to cover the
cost of testing and return, if the parts are found to be fully working or if
the parts are found to have been damaged during fitting / installation. Faulty
parts must be returned within 7 days of purchase no exceptions or they will
be rejected and returned.
Incorrectly Supplied iPAQ Parts
iPAQ parts incorrectly supplied by iPAQ Spares & Repairs can be returned
and exchanged for the correct parts (stock levels permitting). Please enclose
your order number, shipping address and the product ID of the iPAQ parts actually
required. All iPAQ parts must be returned in the same condition that they were
supplied. If any iPAQ parts are returned damaged they will be returned to you.
iPAQ Parts & Units Returned by Royal Mail
If iPAQ parts or units are returned by Royal Mail or other carrier as either
undelivered, uncollected, unknown address, refused they will be stored for a
maximum of 6 months. For each completed week that passes a storage cost of £2.00
will apply. Once the storage cost exceeds the value paid for the goods or after
6 months have elapsed the iPAQ parts or units will be disposed of.
Diagnostic Services
Customer units submitted for diagnostics that remain uncollected or have an outstanding return
shipping fee, will be stored for a maximum of 6 months. For each completed week that passes a storage
cost of £2.50 will apply. Once the storage cost exceeds the value of the damaged / faulty unit or after
6 months have elapsed the units will be disposed of.
Unwanted items
Under the UK Distance Selling Act of 2000 you, the consumer, have the right
to cancel your order within 7 days. The 7 days begin from the date you receive
your order. To be entitled to cancel the order the item must be unused and in
a re-saleable condition and must be returned at your expense. The cost of any
loss of product / parts during transit is your responsibility. All monies entitled
to be refunded will be credited once the item(s) has been received by iPAQ Spares
& Repairs - less the initial cost of shipping incurred by ourselves. Refunds
are issued by cheque within 28 days from the date the item(s) are returned.
Please enclose your order number, your address and the reason for returning
the goods.
Refund & Exchange Policy
All warrantees are void if the returned merchandise is found to be damaged, scratched, modified or altered in anyway. Refunds will be given
at the discretion of the company management.
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