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iTech Repair Ltd Return Policy and Important Information
 
Undelivered / Lost Items

If after 10 days (UK) 15 days (Worldwide) from the date your order was dispatched excluding Saturday, Sunday & Bank holidays the item(s) are still undelivered please follow these steps:

1. Contact your local post office. In most cases an attempt will have been made to deliver the item(s). If no one was present to sign for the delivery they will have been returned to the post office / sorting depot where they are stored and eventually returned to us the sender.

2. If the item(s) are not at your local post office / sorting depot please make contact to inform us that the item(s) have not arrived. Please also include your order number and the date that the good(s) were ordered.


Damaged Items

All units, iPhone parts, iPod Touch parts, iPad parts are well packed to help prevent any damage during transit. If accepting a package that has visible damage please ensure that this is recorded on the delivery note and signed for as 'damaged'. If you are unable to check the contents of the package upon delivery sign for it as unchecked. Should an iPhone spare part, iPod Touch spare part, iPad spare part, etc. Or unit arrive damaged please make contact here.


Faulty Parts

With any iPhone parts, iPod Touch parts, iPad parts return you may be charged an additional fee to cover the cost of testing and return, if the parts are found to be fully working or if the parts are found to have been damaged during fitting / installation. Faulty parts must be returned within 7 days of purchase no exceptions or they will be rejected and returned.


Incorrectly Supplied Parts

iPod Touch parts, iPad parts, iPhone parts incorrectly supplied by iPAQ Repair & Parts can be returned and exchanged for the correct parts (stock levels permitting). Please enclose your order number, shipping address and the product ID number of the parts actually required. All parts must be returned in the same condition that they were supplied. If any iPhone, iPod Touch, iPad or iPAQ parts are returned damaged they will be returned to you.


iPAQ, iPod, iPad, iPhone parts & Units Returned by Royal Mail

If iPAQ, iPod, iPad, iPhone parts or units are returned by Royal Mail or other carrier as either undelivered, uncollected, unknown address, refused they will be stored for a maximum of 6 months. For each completed week that passes a storage cost of £2.00 will apply. Once the storage cost exceeds the value paid for the goods or after 6 months have elapsed the iPod, iPhone, iPad, iPAQ parts or units will be disposed of.


Diagnostic Services

Customer units submitted for diagnostics that remain uncollected or have an outstanding return shipping fee, will be stored for a maximum of 6 months. For each completed week that passes a storage cost of £2.00 will apply. Once the storage cost exceeds the value of the damaged / faulty unit or after 6 months have elapsed the units will be disposed of.


Unwanted items

Under the UK Distance Selling Act of 2000 you, the consumer, have the right to cancel your order within 7 days. The 7 days begin from the date you receive your order. To be entitled to cancel the order the item must be unused and in a re-saleable condition and must be returned at your expense. The cost of any loss of product / parts during transit is your responsibility. All monies entitled to be refunded will be credited once the item(s) has been received by iPAQ Repair & Parts - less the initial cost of shipping incurred by ourselves. Refunds are issued by credit card, debit card, Nochex, Paypal or cheque as appropriate within 28 days from the date the item(s) are returned. Please enclose your order number, your address and the reason for returning the goods.


Refund & Exchange Policy

All warranties are void if the returned merchandise is found to be damaged, scratched, modified or altered in anyway. Refunds will be given at the discretion of the company management. Any non-defective item that has been used, installed or opened by the customer is subject to a restocking fee based on the items used resale value. The restocking fee for used, installed or opened non-defective items will normally be 10%.

 
 
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Suitable For Opening All iPAQs Torx Screwdriver.

 
 

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