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iPAQ Spares & Repairs Frequently Asked Questions

1. How do I place an order for iPAQ, iPhone, Axim or PSP repair / upgrade / spare parts?

First you need to open an account with iPAQ Spares & Repairs, just choose 'Create Account' from the top menu bar, or click on 'New Customer?' in the Account Login box, complete the sign up process by entering a valid email address, your address details and a password. Then select the spare parts or repair services you require for your iPAQ, iPhone, Axim or PSP by clicking the 'Buy' button on the specific product page. Then complete the checkout process choosing your payment method.

2. How long does it take to return my iPAQ, iPhone, Axim or PSP if sent in for repair?

Our aim is for currently listed repair services to be completed within a fast 3 - 7 working day time frame excluding weekends or bank holidays. Fault finding and diagnostic services may involve a larger time frame. If you are in the UK your iPAQ will be sent back out via Royal Mail Special Delivery, and will be with you before noon on the following working day. If in Europe or America your iPAQ will be shipped via FedEx or DHL and will take depending on the shipping method and location between three and five days. You will receive an email notification of the return shipment of your iPAQ and tracking details.

3. How do I send my iPAQ, iPhone, Axim or PSP to iPAQ Spares & Repairs?

Shipping the iPAQ / iPhone is your responsibility. You should use an insured carrier, in the UK I recommend the Special Delivery service provided by the Royal Mail, this will cost very little and the package will be insured for a minimum of £250.00 if lost or damaged. If in Europe or America shipping via FedEx or DHL will guarantee the package arrives with us. Please ensure you use a cardboard box and wrap the iPAQ / iPhone up in bubble wrap this will ensure the iPAQ PDA arrives in the same condition you sent it in.

4. Where do I send my iPAQ, iPhone, Axim or PSP?

All the shipping address details are sent to you via email when you complete your repair order. Click here to view detailed shipping and packaging instructions for our service centre.

5. How do I tell if I need a new iPAQ, iPhone touch screen or a complete iPAQ, iPhone screen unit?

The touch screen also known as the digitizer only reads input from the stylus when you use it on the screen, If you can still see the image under the broken glass you probably only need the touch screen. If you can also see blue or black ink spots or no image is displayed at all or under the broken glass you will definitely need a complete iPAQ replacement screen. If you have an original iPhone 2G you will always need a complete screen due to the manufacturing techniques used by Apple.

6. The iPAQ is unable to get past the 'Align Screen' stage is this a software or hardware fault?

The usual symptoms of this hardware fault are that when tapping the targets to align the screen it just loops back to the start of the 'Align Screen' routine. Your touch screen has failed and you will need a new one.

7. When using the touch screen for hand writing, the text suddenly spikes or fails to actually appear, what causes this?

This is a hardware fault and usually requires the replacement of the complete iPAQ / Axim glass touch screen. Under normal circumstances the touch screen wears out through natural use, and the ability for the screen to accurately read the input from the stylus fails and causes either spiking on handwriting or complete dead spots where you are unable to write on the screen.

8. I am unable to find a specific part on your web site do you sell it?

All our current iPAQ, iPhone spare part inventory is listed on the web site but please feel free to make contact with your request.

9. Do you charge fault finding / diagnostic fee's

Testing and diagnostic services for any faulty iPAQ, iPhone, Axim or PSP is free of charge, the only costs should you choose not to have the unit repaired are those incurred for the return shipping of the unit.

10. Can I bring my iPOD Touch, iPAQ, iPhone, Nintendo DS, or PSP in for an on the spot repair.

Yes, if it is convenient for you, please feel free to drop your unit into at our service centre and collect once ready, or opt for our Fast Track Service for a while-you-wait service (additional charge applies). Our opening hours are (Monday - Thursday 9.00am till 5.00pm) (Friday 9.00am till 4.30pm)

11. Do you offer warranty repairs on HP / Compaq iPAQ's?

iPAQ Repair & Parts does not provide any form of warranty or CarePaq service cover for Compaq iPAQ or HP iPAQ pocket PC's. If your iPAQ is covered under warranty, please contact HP directly; please see the iPAQ web resources page for links.

12. How long are orders held before being processed?

All orders are checked using 3rd party information sources to minimise fraud. If there is a chance your purchase may be fraudulent, your payment will be held for 24 hours, iPAQ Repair and Parts may then ask you for further proof of your identity - please check your email up to 48 hours after your order in case this happens.

13. Can you remove all the dust trapped inside my iPAQ screen?

In the majority of cases all the dust can be removed from the LCD screen unit, the gaps are then sealed with a polyamide film using a silicone adhesive, excluding the vents that allow the heat to escape from the side light. Some iPAQ's have dust that just will not be moved using compressed air and a small number of these white specs will remain, trapped under the display. Attempting to use any other method than compressed air will cause damage to the display unit. The iPAQ screen overall will still be much cleaner and less contaminated than before.

14. The speaker on my iPAQ has stopped working can this be repaired?

If you have not given the speaker an unexpected drink this repair is straight forward and involves replacing the iPAQ headphone jack. What normally causes the speaker to stop working is a switch inside the headphone jack that turns the speaker off when headphones are inserted becomes damaged or faulty causing the iPAQ speaker to stop working.

15. Will you ship iPAQ, iPhone, Axim or PSP spare parts internationally?

Yes! I currently ship to over 43 countries on a regular basis. When you create an account on the iPAQ store it adjusts the shipping charges based upon your chosen delivery location.

16. What countries do you ship iPAQ, iPhone, Axim or PSP parts to?

America, Australia, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, East Timor, England, Estonia, Faroe Islands, Fiji, Finland, France, French Polynesia, Georgia, Germany, Gibraltar, Greece, Greenland, Guam, Hong Kong, Hungary, Iceland, Ireland Republic of, Italy, Japan, Kazakhstan, Kiribati, Korea Republic of, Kyrgyzstan, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Marshall Islands, Micronesia, Moldova Republic of, Monaco, Mongolia, Nauru, Netherlands, New Caledonia, New Zealand, Norfolk Island, Northern Ireland, Northern Mariana Islands, Norway, Papua New Guinea, Philippines, Pitcairn, Poland, Portugal, Romania, Russia, San Marino, Scotland, Slovakia, Slovenia, Solomon Islands, Spain, Sweden, Switzerland, Tonga, Turkey, Tuvalu, Ukraine, United Kingdom, United States, US Minor Outlying Islands, USA, Uzbekistan, Vanuatu, Vatican City, Wales.

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